Northwood Construction Inc. (“Northwood Construction,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have regarding your information when you visit our website, contact us, request an estimate, or communicate with us by text message (SMS).
By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.
1. Company Information
Northwood Construction Inc.
111 Phelan Avenue, Vallejo, CA 94590
Office Phone: 415-866-4141
Mobile: 510-706-9944
Email: northwoodcorp60@gmail.com
California Contractor License #1101813
2. Information We Collect
We collect only the information we need to provide and support our construction services.
Information You Provide Directly
- Contact information: your name, mobile and/or landline phone number, email address, and service address.
- Project information: project type, scope, property details, square footage, budget range, timeline, photographs, plans, and any notes or descriptions you provide.
- Communication records: the contents of forms you submit, emails, text messages, and phone conversations relating to your project or inquiry.
- Consent records: the date, time, and method by which you agreed to receive text messages from us, which we retain to document your opt-in.
Information Collected Automatically
- Basic technical and usage data such as IP address, browser type, device type, referring page, pages viewed, and time spent on our website, collected through cookies and similar technologies.
We do not collect Social Security numbers, government-issued identification numbers, or payment card numbers through this website. We do not knowingly collect sensitive personal information.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries, questions, and consultation requests;
- Prepare, deliver, and follow up on estimates, proposals, and bids;
- Schedule and confirm appointments, site visits, and inspections;
- Provide project updates, coordinate scheduling, and communicate about work in progress;
- Send invoices, payment reminders, and service notifications related to your project;
- Provide customer support and service-related assistance;
- Maintain business records and comply with legal, licensing, tax, and insurance obligations;
- Improve our website, services, and customer experience.
4. SMS / Text Messaging Program
This section describes our text messaging practices and applies specifically to the mobile phone number you provide to us.
Program Description and Message Types
Northwood Construction Inc. sends SMS messages only for customer communications related to our construction services. These messages may include:
- Appointment reminders and confirmations;
- Estimate and quote follow-ups;
- Project updates and progress notifications;
- Scheduling and rescheduling coordination;
- Invoices and payment-related notifications;
- Customer support responses;
- Service notifications relating to your project or property.
We do not use SMS for promotional marketing campaigns, advertising blasts, or third-party offers.
Consent and Opt-In
Customers opt in before receiving messages. We send text messages only to individuals who have provided their mobile number and expressly agreed to receive text messages from Northwood Construction Inc. — for example, by checking a consent box on our website contact or estimate form, by providing written or verbal authorization during a consultation, or by initiating a text conversation with us.
Consent to receive text messages is not a condition of purchasing any goods or services from us. You may decline SMS and still contact us by phone or email.
Message Frequency
Message frequency varies based on active projects and the nature of your inquiry. You may receive occasional messages during an inquiry or estimate process, and more frequent messages while a project is actively underway.
Message and Data Rates
Message and data rates may apply. Any charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging and data plan.
How to Opt Out (STOP)
You can cancel the SMS service at any time. Simply reply STOP to any message you receive from us. After you send the message “STOP,” we will send you a message to confirm that you have been unsubscribed. Following this confirmation, you will no longer receive SMS messages from us. If you wish to resume receiving messages, you may opt in again by contacting us or by texting START, and we will resume sending SMS messages to you.
How to Get Help (HELP)
If you are experiencing issues with the messaging program, reply HELP for assistance, or contact us directly at 415-866-4141 or northwoodcorp60@gmail.com. We are happy to help.
Carriers and Delivery
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless service provider and is outside our control.
Mobile Opt-In Data Is Never Shared or Sold
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All opt-in and consent data, including mobile phone numbers, is excluded from any information sharing arrangement. Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third party for marketing purposes. The only parties that may receive your mobile number are the messaging service providers and telecommunications carriers strictly necessary to transmit our messages to you, and they are not permitted to use your information for their own marketing purposes.
5. How We Share Information
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
- Service providers: vendors who perform services on our behalf, such as our SMS/messaging platform, email provider, website hosting provider, and accounting or invoicing software. These providers are permitted to use your information only to perform services for us.
- Project partners: licensed subcontractors, suppliers, engineers, architects, or inspectors who need limited project information (such as a service address or scope of work) to perform work you have requested.
- Legal and safety: when required by law, subpoena, court order, permitting authority, or government request, or where necessary to protect our legal rights, enforce our agreements, prevent fraud, or protect the safety of any person.
- Business transfers: in connection with a merger, acquisition, financing, or sale of business assets, subject to the protections described in this Policy.
As stated above, mobile opt-in and SMS consent data is expressly excluded from all sharing arrangements for marketing or promotional purposes.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to keep the site functioning properly and to understand how visitors use it. You can control or disable cookies through your browser settings; disabling cookies may affect some website features. We do not use cookies to collect your mobile phone number.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to provide our services, maintain project and warranty records, resolve disputes, and comply with our legal, licensing, tax, and insurance obligations. Records documenting your SMS consent and any opt-out request are retained as required to demonstrate compliance with applicable messaging regulations. When information is no longer needed, we securely delete or anonymize it.
9. Your Privacy Rights
You may, at any time:
- Request access to the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information, subject to our legal record-keeping obligations;
- Withdraw your consent to receive text messages by replying STOP;
- Ask us to stop contacting you for non-essential purposes.
California residents: Under the California Consumer Privacy Act (CCPA), as amended by the CPRA, you have the right to know what personal information we collect, use, and disclose; the right to request deletion or correction of your personal information; and the right not to be discriminated against for exercising your privacy rights. We do not sell personal information, and we do not share personal information for cross-context behavioral advertising.
To exercise any of these rights, contact us at northwoodcorp60@gmail.com or 415-866-4141. We will respond within the time required by applicable law and may need to verify your identity before fulfilling your request.
10. Children’s Privacy
Our website and services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
11. Third-Party Websites
Our website may contain links to third-party websites, such as review platforms or mapping services. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing them with your information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the Effective Date at the top of this page and post the updated Policy on this website. Material changes affecting our text messaging program will be communicated to enrolled customers where required by law.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Northwood Construction Inc.
111 Phelan Avenue, Vallejo, CA 94590
Office Phone: 415-866-4141
Mobile: 510-706-9944
Email: northwoodcorp60@gmail.com